by Altair Support | Jun 5, 2024
Sometimes Windows 10 above will not associate the latest WinUSB drivers with your camera. Therefore you need to either manually install the drivers on your computer, or force your PC to use WinUSB drivers. Please follow these steps to force your Altair camera to be...
by Altair Support | Aug 14, 2020
Both Hypercam Fan Cooled and TEC cameras have a front female T2 thread. The specification of T2 is M42x0.75mm and the thread depth is 4mm. The distance from the front of the flange, excluding threads to the sensor (backfocus) is 12.5mm for Fan Cooled cameras, and...
by Altair Support | Aug 14, 2020
The sensor to flange spacing (backfocus) for Hypercam Fan Cooled Cameras is 12.5mm, as measured from the front foremost part of the flange excluding threads. Both Hypercam Fan Cooled and TEC cameras have a front female T2 thread. The specification of T2 is M42x0.75mm...
by Altair Support | Aug 12, 2020
This is caused by your PC restricting power to USB devices, or your CPU halting, as a result of power savings settings. Battery saving settings on laptops: Open the Settings panel and point your mouse to the USB section in Devices. Then un-tick the last box where it...
by Altair Support | Aug 10, 2020
A: In very humid conditions it is possible for moisture to condense on the OUTSIDE of a TEC camera optical window even though the window has a special warmer. Usually the moisture forms a round “spot” in the centre. This is because the TEC cooling can sometimes be too...