I have dew (moisture) forming on the OUTSIDE of my TEC camera optical window, how do I get rid of this?
by admin | Sep 25, 2019 | Troubleshooting
A: In very humid conditions it is possible for moisture to condense on the OUTSIDE of a TEC camera optical window even though the window has a special warmer. Usually the moisture forms a round “spot” in the centre. This is because the TEC cooling can...Blank or black preview screen or “no frame rate” with Altair camera
by admin | Jun 28, 2019 | Troubleshooting
We’ve had reports from customers of a black or blank preview screen, or “no frames in preview mode” particularly with the high-megapixel cameras. This is usually due to USB bandwidth limitations on the PC or laptop you are running the camera on, and is not necessarily...