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How do I remove “pixel trails” in my stacked astro images?

by admin | Nov 7, 2019 | Troubleshooting

This image shows “Pixel trails” (AKA pixel rain, walking/creeping/directional noise). This pattern can appear in stacked images composed of sub-frames imaged with the same camera on the same night. The final image looks “streaky” with little...

I have dew (moisture) forming on the OUTSIDE of my TEC camera optical window, how do I get rid of this?

by admin | Sep 25, 2019 | Troubleshooting

A: In very humid conditions it is possible for moisture to condense on the OUTSIDE of a TEC camera optical window even though the window has a special warmer. Usually the moisture forms a round “spot” in the centre. This is because the TEC cooling can...

Blank or black preview screen or “no frame rate” with Altair camera

by admin | Jun 28, 2019 | Troubleshooting

We’ve had reports from customers of a black or blank preview screen, or “no frames in preview mode” particularly with the high-megapixel cameras. This is usually due to USB bandwidth limitations on the PC or laptop you are running the camera on, and is not necessarily...

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