by admin | Nov 7, 2019 | Troubleshooting
This image shows “Pixel trails” (AKA pixel rain, walking/creeping/directional noise). This pattern can appear in stacked images composed of sub-frames imaged with the same camera on the same night. The final image looks “streaky” with little...
by admin | Sep 25, 2019 | Troubleshooting
A: In very humid conditions it is possible for moisture to condense on the OUTSIDE of a TEC camera optical window even though the window has a special warmer. Usually the moisture forms a round “spot” in the centre. This is because the TEC cooling can...
by admin | Aug 23, 2019 | Troubleshooting
Here’s a workflow to help you improve the frame rate of your Altair camera, by choosing the right software settings and hardware:...
by admin | Jun 28, 2019 | Troubleshooting
We’ve had reports from customers of a black or blank preview screen, or “no frames in preview mode” particularly with the high-megapixel cameras. This is usually due to USB bandwidth limitations on the PC or laptop you are running the camera on, and is not necessarily...
