Frequently Asked Questions

• Interrupted frames subs download during imaging session?
• Is there a quick start guide for my camera?
• How do I stop dew (moisture) forming on the OUTSIDE of my TEC camera optical window?
• My camera frame rate is slow how do I speed it up?
• My dewshield slips down when Altair refractor scope is pointed upwards, how do I fix it?
• How to claim your SharpCap PRO License with Altair Camera
• Where can I download the latest version of Altair Capture?
• Why does the image appear dim compared to other cameras?
• What is the sensor spacing "backfocus" for Hypercam Fan & TEC Cooled Cameras?
• Can filters be placed in front of a focal reducer flattener?
• What thread size do Hypercam cameras have?
• What is the unity gain of the Altair Hypercam 269C Camera?
• What Canon cameras do the SkyTech EOS Clip filters fit?
• How to adjust focuser tension and rotation - Altair refractors
• What are the advantages or disadvantages of Altair Hypercam fan cooled cameras vs. TEC?
• How to check if Altair ERF Energy Rejection Filter fits your telescope
• What Altair filter should I choose for deepsky imaging?